# merchant_not_connected

> The clinic isn't connected to you

- Status: 404 Not Found
- Returned by: The account connection (/oauth)
- Retry (`retryWhen`): `never`
- Did anything happen? (`outcome`): `none` (It did not happen)
- The account connection
- Page in the portal: https://developers.rivr.io/errors/merchant_not_connected
- Try it: `GET https://developers.rivr.io/errors/simulate/merchant_not_connected` answers with the code's exact wire form; `?succeedAfter=N&attempt=K` gives a 200 once `attempt` passes `N`

## What it means

The clinic isn't connected to your platform, and Rivr has no record of it having been. A clinic that doesn't exist, and a clinic on another platform, get the same answer. Disconnecting a clinic you have already disconnected gives `200`, not this code.

## What your system does

Check `merchant_id`. Where there is no connection there is nothing to disconnect.

## Is it worth retrying?

No, not without changing the call.

`retryWhen`: `never`. Don't send it again. The answer is final for this request: read the current state, the order for example, and act on that.

## Did anything happen?

`outcome`: `none`. **It did not happen.** This call did not do what you asked for and changed nothing else that you can see or that concerns money. Where the code has an `outcomeNote`, it takes precedence.

## Example: The account connection (/oauth)

```http
HTTP/1.1 404 Not Found
Content-Type: application/json
Cache-Control: no-store

{
  "error": "merchant_not_connected",
  "error_description": "The merchant is not connected to your platform."
}
```

The `title`, `detail`, `message` and `error_description` texts are exactly as the API writes them today.