# clinic_connect_other_platform

> The clinic is on another platform

- Status: 409 Conflict
- Returned by: The account connection (/oauth)
- Retry (`retryWhen`): `after_fix`
- Did anything happen? (`outcome`): `none` (It did not happen)
- The account connection
- Page in the portal: https://developers.rivr.io/errors/clinic_connect_other_platform
- Try it: `GET https://developers.rivr.io/errors/simulate/clinic_connect_other_platform` answers with the code's exact wire form; `?succeedAfter=N&attempt=K` gives a 200 once `attempt` passes `N`

## What it means

The sandbox's approval: the sandbox clinic is on another platform, and a clinic doesn't switch platform by itself in this version. A switch is made by Rivr.

## What your system does

Use a sandbox clinic with no platform, or one already connected to you.

## Is it worth retrying?

No, not without changing the call.

`retryWhen`: `after_fix`. Change the request first, as the code's page says: a value, the token, a header or a new key. Then send it.

## Did anything happen?

`outcome`: `none`. **It did not happen.** This call did not do what you asked for and changed nothing else that you can see or that concerns money. Where the code has an `outcomeNote`, it takes precedence.

## Example: The account connection (/oauth)

```http
HTTP/1.1 409 Conflict
Content-Type: application/json
Cache-Control: no-store

{
  "code": "clinic_connect_other_platform"
}
```

The `title`, `detail`, `message` and `error_description` texts are exactly as the API writes them today.